Harshul Chugh

New York · Strategy and Operations

Harshul Chugh

Strategy, operations, program management, and customer experience.

I work on problems that sit between customers, data, operations, and growth. My experience spans KPMG, Extend, entrepreneurship, and products I have built myself.

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Harshul Chugh standing in front of the Boston skyline

Strategic operator with seven-plus years across GTM strategy, customer insights, analytics, product experimentation, and entrepreneurial execution.

Selected Work

A closer look at the work, decisions, and results.

Context
Extend needed partner launches to move with more clarity across Sales, Product, Operations, and leadership.
My role
Program Manager responsible for GTM strategy across three product verticals.
The work
Translated partner performance data and operational signals into launch priorities, growth opportunities, and risk mitigation plans.
What changed
Supported $35M in contract value, contributed to 25% faster partner onboarding, and helped improve claims workflows by 32%.

Individual examples

StrategyVertical GTM strategyOwned the operating view across Consumer Electronics, Sports and Outdoors, and Vehicle Parts, helping teams prioritize growth opportunities and launch risks across $35M in contract value.
ProgramsA repeatable partner launch systemCreated standardized launch plans, milestone trackers, process documentation, and cross-functional reviews that reduced onboarding timelines by 25%.
AIClaims intake and triageDesigned AI intake rules and merchant-facing chatbot workflows that improved claim resolution speed by 32% and routed complex issues to support teams.

Independent build · AI

InsightEar

An AI-powered market research platform built to synthesize customer sentiment, competitive signals, and strategic recommendations so leaders can move from scattered information to a clearer point of view.

Explore InsightEar
InsightEarResearch workflow
01 · AskDefine the market question

Set the category, customer, competitors, and decision to investigate.

02 · AnalyzeConnect signals across the web

Bring customer sentiment, competitive moves, and market evidence into one view.

03 · DecideGenerate a source-backed brief

Turn the strongest patterns into clear findings, opportunities, and recommendations.

Career Snapshot

A snapshot of the path so far.

Extend

Program Manager across GTM strategy, launch systems, and operating priorities.

Boston University

MBA, Management Science (STEM). President, Questrom Graduate Council.

H.Y.P.E. to Empower

Strategy and Analytics Fellow. Translated 20+ stakeholder conversations into personas and journey maps.

Beat the Wonderlic

MBA Intern, General Management. Worked across customer research, acquisition strategy, and AI support testing.

KPMG

Business Associate in Voice of Customer, analytics, process transformation, and executive decision support.

The Societal

Co-Founder of a PR and digital-marketing firm with a 120+ creator network.

Harshul Chugh resume previewOpen resume

About

I like work where business judgment and building meet.

Across consulting, business school, startups, and product experiments, I have gravitated toward ambiguous problems with real operating consequences. I care about clear thinking, useful systems, and work that helps teams make better choices.

Outside work

I enjoy DJing, trying new cuisines, playing Texas Hold'em, and playing basketball.